Sanctuary Port Douglas – October 2013

  • 1. How would you rate your booking and general communication with our Reservations Manager at Goodwill Getaways?: Excellent
  • 1. Your additional comments please-: Tony was fantastic and I was very happy with the booking service.
  • 2. How would you rate your pre-arrival booking and general communication with the Villa Manager including any airport transfers?: Excellent
  • 2. Your additional comments please-: Tony went out of his way to make sure we had all information about the Villa and Port Douglas in general.
  • 3. How would you rate the overall condition and features of the property, did they meet your expectations?: Excellent
  • 3. Your additional comments please-: The villa was very well presented and we were very happy with the location and condition of all facilities.
  • 4. How would you rate the cleanliness and other housekeeping services?: Excellent
  • 4. Your additional comments please-: We had a mid-week clean and the general cleanliness was excellent.
  • 5. How would you rate the responsiveness, courtesy and helpfulness of the house staff?: Excellent
  • 5. Your additional comments please-: Tony was accessible by mobile phone and was excellent with his conduct and service. He was very friendly and helpful in booking adventures for us whilst we were there.
  • 6. How would you rate the overall experience of your holiday and the property?: Excellent
  • 6. Your additional comments please-: The whole family had the best holiday we have ever had! I have teenage girls and they all had the times of their lives. We loved the place!
  • Please describe and recommend any areas for improvement or general feedback: I really don’t have any, we were very pleased with the condition of the property and service we received.
  • Well done on a fantastic holiday resort!
  • Lynda Smyth
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